IVR Tutorial Lesson 7: Improvements and Resources

The tutorial sample so far, though easy to create, is not a trivial application. It involves checking the caller's password, recording voice messages, presenting menu choices, uploading files to web servers, and launching external programs along with batch scripts. We accomplish all these in the graphical user environment. Except for the 3 command lines in the Windows batch file, no developer or programming knowledge was required.

If you are a developer, please continue to Part II of this tutorial. In Part II, we present software integration methods in more details.

In this final lesson of Part I, we present areas of improvements of the IVR system and other resources for IVR Studio.

• Use a natural text-to-speech engine
• Use pre-recorded audio
• Use a multi-line system
• Resources