IVR Tutorial Lesson 5: Use Column Variable

Here we use a column variable to control the call flow.

Set Transition Condition for Home Element

Select the Home element, click the Properties button on the program toolbar, enter the following condition: '${Type}' == 'home'. You can click the Define button to build this expression.

This condition becomes true if the column Type has a value 'home'.

Set Transition Condition for Cell Element

Select the Cell element, click the Properties button on the program toolbar. Select the button labeled: Always true.

The finished call flow diagram looks like the following.