IVR Tutorial Lesson 2: Use Variable

The condition of the transition from Get Password element to Password Incorrect element is "..." We need to update the condition to check password attempts. If the number of password attempts is less than 3, the condition is true. Otherwise, the condition is false.

Update Transition Condition

The transition condition is defined within the element being transitioned to. In this example, the condition is defined in the Password Incorrect element. To change the condition, right click on the Password Incorrect element, then select Properties.

Select the radio button labeled if the condition is met" and enter password_count < 3 as the condition expression.

The Call Flow Diagram

The updated call flow diagram is shown below. As we can see, if the password entered is 123, the system activates the Password Correct element. If the number of password attempts is less than 3, the Password Incorrect element is activated.