IVR Tutorial Lesson 5: Create a Column Variable

Designing an IVR application for outbound calls is similar to designing one for inbound calls using IVR Studio. However, when designing for Voicent's BroadcastByPhone autodialer, IVR Studio can take advantage of BroadcastByPhone's spreadsheet data - by using the columns as variables.

Column variables must first be defined in the top element's (BBP Outbound Call) properties. Right click BBP Outbound Call > Properties > BroadcastByPhone Column. This column tab is not available for inbound IVR applications.

Click the New button to define a new column. If the column is not yet defined in the BroadcastByPhone spreadsheet it will be added once the IVR application is selected as the broadcast message.

Special Columns

The Name and Phone columns are special. They do not have to be defined here in order to be used. They are referred to as __VG__CALLED_NAME__ and __VG__CALLED_NUMBER__. Both of these columns are system variables.