Setup Gateway and Dashboard
Voicent Gateway
Voicent Gateway is automatically installed along with your Voicent software package. You will be REQUIRED to setup your SIP account through this software before using BroadcastByPhone.
Video link: Setup Call Centric with Voicent Gateway
Video link: Setup Skype Connect with Voicent Gateway
Once you have successfully setup Voicent Gateway, you will need to connect BroadcastByPhone to Voicent Gateway before running any broadcast campaign. Here is how:
- Open Voicent Call Center CRM
- Click on ->
- Click on the entry that exists, then click the button
- On field, enter in the IP address in which Voicent Gateway resides. You will be able to find this information by opening Voicent Gateway.
- Check Leave it unchecked if you do not want to remember this configuration.
- Click , then
Voicent Dashboard
When you use Voicent broadcast software like BroadcastByPhone you are then able to transfer connected calls to your agents whenever your callee would like to speak to a person. It is highly recommended that you transfer your calls to Voicent Dashboard as the program also integrates with Call Center Manager and Call Center CRM.
In order to make full use of Voicent software it is recommended that Dashboard be installed and used in conjunction with Voicent broadcast software. Dashboard is a softphone/interface where you will communicate with your customers. It automatically integrates with all Voicent software. Among its many uses, Dashboard is primarily used to transfer a live pick-up from an auto-dialed call to one of your agents.
Video link: Setup Voicent Dashboard