IVR Tutorial - Table of Contents

Part I: Basic Usage

• Overview
• IVR Studio Components
• Installation

Lesson 1: Call Flow Diagram

• Create an element to collect password
• Create a prompt
• Verify Password
• Check incorrect password
• Call Flow Diagram
• Deploy application
• Test Lesson 1

Lesson 2: Variable

• Create a new variable
• Update variable value
• Use variable
• Log caller ID
• Test Lesson 2
  

Lesson 3: Record Voice Message

• Create a record element
• Create a choice element
• Listen to recorded message
• Test Lesson 3
  

Lesson 4: Run External Program

• Create a run program action
• Create a variable for the voice message
• Use variable as program argument
• Test Lesson 4
• Use Windows Batch File
• Edit the run program action
• Test Lesson 4 Again
  

Lesson 5: Design for BroadcastByPhone Autodialer

• Create an outbound IVR application
• Create a column variable
• Use a column variable
• Set audio message
• Select autodialer outbound IVR application
• Edit the Windows Batch File
• Test Lesson 5
  

Lesson 6: Communicate with a Website

• Create an HTTP action
• Edit the Windows Batch File
• Deploy Inbound and Outbound IVR Applications
• Test Lesson 6
  

Lesson 7: Improvements and Resources

• Use a natural text-to-speech engine
• Use pre-recorded audio
• Use a multi-line system
• Resources

---

Part II: Advanced Usage (For Developers)

Advanced IVR Tutorial Lesson 1: Integrate with IVR Applications

• Update the IVR Call Flow Diagram
• Create a Java Action
• Write a Java Class for Java Action
• Compile and Run the Java Class
• Use Action Return Variable
• Update the Windows Batch File
• Add a Run Program Action
• Test Lession 1
  

Advanced Lesson 2: Integrate with Relational Database

• Learn more about relational database
• The Java Class to check password using JDBC
• Create a Java action to check password
• Use Java action result to determine which transition to take
• Get more information from the database
• Use database action
  

Advanced Lesson 3: Room Reservation Example

• Create Database
• Authenticate Caller
• Collect User Info
• Send an Email Confirmation with Phone Call
• Cancel a Reservation
• Room Reservation Sample
  

---

IVR Studio Video Lesson Playlist