Call Center Software - Call Center Manager Tutorial - Table of Contents

Call Center Manager Introduction

• Overview
• Setup Gateway and Dashboard

Call Center Manager Preparation

• Enable Call Center Manager
• Call Center Manager Connection

Manage Agents

• Create And Delete Agents
• Setup Agent Custom Field
• Setup Agent Read, Write Permissions

Monitoring

• Call Center Manager Control Window
• Performance Monitor
• Monitor a Phone Line
• Monitor Agent Conversation

Advanced Topics

• Set Drop Rate Threshold
• Call Center Manager Rules Engine