Table of Content

• IVR Studio Overview
   
• Call Flow Diagram
  • Element
  • Transition
  • Variable
  • Call Flow Execution
     
• Element and Transition
  • Prompt Element
  • Choice Element
  • Speech Element
  • Digits Element
  • Record Element
  • Call Transfer Element
  • Jump Element
     
• Prompt
  • Audio Prompt Item
  • Text-to-Speech Prompt Item
  • Variable Prompt Item
     
• Variable
  • User Variable
  • Action Return Variable
  • System Variable
     
• Action
  • Log Action
  • Set Variable Action
  • HTTP Action
  • Java Action
     
• Integration with Autodialer
  • Input Column as Variable
  • Confirmation Column
     
• Deploy IVR Application
  • Manage Deployed Applications
     
• Appendix A: Other IVR Studio Resources