Prompt

One common property of elements is prompt. Prompt is audio messages played to the caller. Every element has a Prompt property. It can be accessed from the Prompt tab.

Prompt Item

Prompt consists of prompt items. There are two types of prompt items:

• audio
• text-to-speech

Audio prompt items are audio files that are ready to be played over the phone. Text-to-Speech prompt items are text information that must be converted to voice before played over the phone.

In the example above, there are three prompt items. The first is an audio file (greeting.wav) containing pre-recorded caller greetings; the second is a text-to-speech item containing the caller's name from caller ID. The system automatically plays the caller name by first convert it to voice using a text-to-speech engine. The last item is also a text-to-speech item. Prompt items are played in the same order that is defined in the element prompt properties.

Create a Prompt Item

To create a prompt item, click the New button on the Prompt window.

• Audio File

Click the Browse button to select an audio file

• Text-to-Speech

Simply enter any text

• Variable

Select any defined variable from the dropdown list. Set the type based on the correct variable type

• BroadcastByPhone Column

Use information from BroadcastByPhone spreadsheet column. More details in later section