Call Transfer Element
A call transfer element is used to transfer the current call to
another phone line.
Properties General Properties:
Element Name, Transition from Parent
Element
In addition to the general name and transition information, a call
transfer element has a property for a phone number to transfer to.
This field can be empty if the call transfer mode defined on
Voicent Gateway is same-line call transfer.
Execution
- Execute all actions of the
element
-
Play all prompt items of the
element
-
Transfer the current call
- Normally exits the IVR
application
Example
The Sales, Service, and Operator elements are all
call transfer elements.
|