Works on any Windows desktop or laptop
Phone coversation recording
Phone Call Monitoring
Monitor each calling line separately
Auto pacing call volume based on current drop rate, agent availability, and campaign statistics
Provides whisper coaching feature allowing live-call coaching that is inaudible to customers.
Real-time campaign summary and report
Real-time agent summary and report
Real-time call center performance monitoring
Compliance for FTC's limitations and requirements on Dropped-Call rate1
Fully integrated with Voicent predictive dialer, auto dialer, and IVR applications
Set line usage based on campaign and call parameters
Set agent call distribution based on campaign and call parameters
Automatically direct line usage for maximum control*)
Create and manage automatic call distribution (ACD) plans
Match messages, campaigns and agents for maximum impact
Specify particular agents for specific call demographics
