Voicent's Call Center Manager offers Agent Reports showing statistics on agents over a given time period.

Click the "Report" menu and select "Agent Report", from the Wizard window, choose the time period; click "Next"; then choose the agents for the report; click "Finish".

For each agent, the report shows the total idle time, talk time, and wrap-up time (time spent entering call notes and unavailable for new calls.)

To display a detailed report of agent activies, simply click on the agent name. All agent activities are detailed to the second. "Release" activity indicates when an agent closed a call window and became available for new calls.

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