Call Center Software: Learn More
Call Center Manager
About CCM
Call Center Solutions
Learn More
- How to Setup
- How to Use
- Call Center Manager Windows
- Dropped Call Rate Thresholds
- Monitor Agent Conversations
- Monitor A Phone Line
- Whisper Coaching
- Monitor Performance
- Call Center Summary Reports
- Call Center Campaign Reports
- Call Center Agent Reports
- Eliminate Dropped Calls with Rollover IVR
- Time Zone Management
- Setup Line Usage Rules
- Setup Call Distribution Rules
- Setup Agent Role and Skill Group
- Setup Role-based Access To CRM Records
- Tutorials
About Call Center Performance Monitoring
When Voicent's Call Center Manager is running, it will display performance information automatically. The three panels in the performance window shows dropped-call rate, campaign, agent and line activities.
The performance meter on the left shows the current readings. The history data is shown on the right.
