Voicent PBX
About PBX
PBX Feature Tour
- Feature Overview
- Receiving Calls
- Handling Calls
- CRM and Software Integrations
- Business Management
- Business Automation
Quick Questions
What is a PBX?
A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.
What is VOIP or IP PBX?
VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.
What is Voicent's Flex PBX?
Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.
What is an Auto Attendant?
Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.
What is an IVR Menu?
A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.
Voicemail to Email
Get instant notifications about new voicemail through email with Voicent Flex PBX. Voicent offers easy email server integration tools that help you and your agents set up voicemail to email in a few simple steps.
Email Server Integration
Every agent or department with their own extension can select email addresses of their choice to receive voicemail messages. Setting up Voicent Flex PBX to work with an email server is quick and simple from the Voicent Email Server setup tab.
Voicemails as Attachment
All email notifications about voicemail include the voicemail as an attachment as an audio file. Agents can save these voicemails to a folder on their desktop with the click of the mouse; plus, reviewing voicemail as separate audio files gives your agents more options to pause, stop, and replay.
Instant Email Notifications
With Voicent's PBX email server integration feature, email notifications will be send instantly to the specified email addresses.
Multiple Email Servers
Hook up multiple email servers to send email notifications to POP or POP3 mail (Eudora, Outlook Express, Pegasus Mail) and IMAP.
Voicemail CRM Information
Emails include the CRM information of the caller who left the message, including the phone number, the date and time, and duration of the message.