Voicent PBX
About PBX
PBX Feature Tour
- Feature Overview
- Receiving Calls
- Handling Calls
- CRM and Software Integrations
- Business Management
- Business Automation
Quick Questions
What is a PBX?
A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.
What is VOIP or IP PBX?
VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.
What is Voicent's Flex PBX?
Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.
What is an Auto Attendant?
Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.
What is an IVR Menu?
A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.
Caller ID Recognition
Set up and manage answering rules for your business PBX phone system from anywhere to allow certain callers to reach you even when on vacation. Voicent PBX software can recognize caller IDs and play different auto attendants for specified phone numbers. For more general purposes, you can even setup different auto attendants to play based on area codes of phone numbers.
Direct Connection
Sometimes, certain callers need to be connected to a specific agent right away. With these numbers, you can have their calls be sent straight to the agent's extension, skipping the main Auto Attendant altogether.
Alternate Virtual Receptionists
Use alternate virtual receptionists to handle recognized phone numbers and caller IDs easily and automatically.
Screen Phone Numbers
With Voicent's Flex PBX can filter out recognized phone numbers easily because of the built-in CRM that comes with all Voicent software.
Location-based
Instead of using Voicent's Flex PBX to recognize a handful of phone numbers, you can also setup different Auto Attendants to play for different area or country codes.