Voicent PBX Auto Attendant Features

• Text To Speech
• Automated Speech Recognition
• Professional Greetings
• Music on Hold
• Unlimited Virtual Receptionists
• CRM Tracking
• Caller ID Recogntion
• ACD Call Queues
• Voicemails
• Voicemail to Email
• Web and Database Integration

Point and Click Auto Attendant Design

Creating a Virtual Receptionist to answer incoming phone calls for your business is easy, with Voicent's intuitive point and click interface for menu design. You can create as many Virtual Receptionist as you want, for no extra charge.

How does Voicent's Auto Attendant Virtual Receptionist Work?

When people call your telephone number, Flex PBX screens and forwards calls to the correct place:

• Auto Attendant answers incoming calls, plays music on hold, and plays professional audio file greetings

  Flex PBX system automatically answers the call and presents the caller with a welcome message and a list of menu choices. You can design the menu choices any way you want, and even use text to speech to speak text out loud.

• A new CRM record will be automatically created, or updated if caller has called before

  All new callers will have their own CRM records automatically created. Their time/date of calling plus their phone number is stored for future marketing campaigns. Callers who already have a CRM record will have their records updated instead of created. The time and date of their call will be added to their interaction history in your CRM.

• Caller selects a phone menu option (Press 1 for Sales, Press 2 for Support, Press 9 for ...)

  The caller can press a key to listen to company information such as driving directions or office hours, or to be transferred to an agent or department. Flex PBX will automatically save this choice into the caller's CRM record

• OR Caller enters extension to be forwarded directly

  The caller can enter an extension number directly to ring a company extension or agent. Flex PBX transfers the call to the extension entered by the caller using their phone keypad.

• Flex PBX Auto Attendant forwards call

  Now that the call has been screened and CRM information saved, Flex PBX will forward the call to the correct agent, extension, department, group, or to a submenu with more options.