Voicent PBX
About PBX
PBX Feature Tour
- Feature Overview
- Receiving Calls
- Handling Calls
- CRM and Software Integrations
- Business Management
- Business Automation
Quick Questions
What is a PBX?
A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.
What is VOIP or IP PBX?
VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.
What is Voicent's Flex PBX?
Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.
What is an Auto Attendant?
Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.
What is an IVR Menu?
A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.
Music on Hold
Create enjoyable caller experiences with Voicent PBX Music on Hold feature. Use any .wav format audio file with music to play for calls in queue and calls on hold. You can also customize the music that agents hear when a call is waiting.
Upload Music Files
You can upload any .wav file with music (telephony format for best quality) to set the call waiting music for your business. These files are easily changeable and your agents can customize the music they hear for incoming calls.
Music for Agents
You can customize the music that callers hear, and also let agents choose their own music to play as the call ringtone. This music alerts them that a call is waiting for them to pick the call up.
Call Queues
When a call is waiting in the call queue, playing music lengthens their patience and helps them determine when their call has been picked up. All callers have to do is set their phone down and pick it up when the music fades.
Calls on Hold
Music on hold gives your callers something better than complete silence when they get put on hold. In addition, music on hold helps boost your business image and professionalism.