Voicent PBX
About PBX
PBX Feature Tour
- Feature Overview
- Receiving Calls
- Handling Calls
- CRM and Software Integrations
- Business Management
- Business Automation
Quick Questions
What is a PBX?
A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.
What is VOIP or IP PBX?
VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.
What is Voicent's Flex PBX?
Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.
What is an Auto Attendant?
Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.
What is an IVR Menu?
A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.
Call Queues
With unlimited call queues, you can ensure that your business PBX phone system never gets overwhelmed with calls. Voicent Flex PBX call queue is a full-featured ACD queue: calls will be routed to the correct department, and to agents that will give callers the least amount of waiting time.
Any Call Volume
Voicent Flex PBX offers robust ACD queue features, so your business can handle any call volume at any time of the day. Our software is incredibly scalable, and you can add up to thousands of phone lines to take incoming calls.
See Busy Lines in Advance
While some vendors will dial all extensions in your business directory until an available line is reached, Voicent's ACD call queues can see which lines are in use in advance. Decrease caller wait times significantly with Voicent Flex PBX software.
Built-in Algorithm
Voicent Flex PBX comes with a built-in algorithm that calculates the lowest waiting time for calls in queue, eliminating the need for guesswork in transferring and forwarding calls.
Send Calls to Available Agents
If one agent becomes too busy, that agent can send calls that have been waiting in their queue for too long to other agents who are currently available. To forward calls to available agents, simply select the call waiting in the queue and click the transfer button; a popup window with the currently active agents and their statuses (Busy, Available) appears so you can ensure callers get to an available agent.
Send Calls to Voicemail
If there are too many callers, additional calls and requests to a specific department may be sent to voicemail. Automatically sending additional calls to voicemail after a certain number of calls are in the queue works well especially when no other agents are available.