Voicent's Call Center CRM software is an ideal tool to manage customer interactions and track contact histories in call centers or customer service organizations. The follow pages contain the basic usage of the tool.

• Track customer contact automatically
• Customer Record, category, and customization
• Manage Opt-out
• Manage Call Backs
• Search customers and result display
• Create outbound campaigns
• Import Customer Records

The follow screen capture shows the main customer list and customer record windows.

Next Topic: Track Customer Contact Automatically