Whether you are running a voice broadcast campaign or predictive dialing campaign, manage customer opt out information can be tedious. The good news is that with Voicent's integrated solution, managing opt out is accomplished by different tools automatically.

When designing your call message for Broadcast By Phone auto dialer, simply choose press a key to Opt Out, as shown in the following figure.

When a customer chooses to opt out by pressing the key, the call status will be displayed in the call status column. In addition, the opt out phone number is saved to Call Center CRM. For more info about Broadcast By Phone, please refer to the program Help file.

For predictive dialing, a live answered call is immediately transferred to an agent. If the customer prefers to opt out, the agent can simply select "Opt Out" from the drop down box in the agent desktop software.

Once the call is released, the call status will be displayed in the call status column. In addition, the opt out phone number is saved to Call Center CRM. For more info about Agent Dialer, please refer to the program Help file.

Voicent CRM automatically checks each phone number before any Voicent program makes an outbound call. With Voicent's integrated solution, there is no need to run a list clean up for opt out numbers before an outbound campaign.

The above figure shows that a call to an opt out number is blocked automatically.

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