Call Center CRM: Reports & Analytics

Comprehensive CRM Data Reports
Automatically Generated Charts and Tables
Specify Date and Time Range
View Historical and Real-time Reports
Generate Visual Charts Automatically
Account and Organization Reports
• Accounts By Industry
• Key Accounts
Sales Metrics Reports
• Lead Conversion Across Lead Sources
• Lead Conversion Across Industries
• Lead Conversion Across Agents
• Overall Sales Duration across Lead Sources
• Overall Sales Duration across Potential Type
• Sales Cycle Duration across Agents
Lead Reports
• Leads by Industry
• Leads by Ownership
• Leads by Source
• Leads by Status
• This Month's Leads
• This Year's Leads
Potential Reports
• Sales Funnel
• Open Potentials
• Closed Potentials
• Pipeline by Probability
• Pipeline by Stage
• Pipeline by Type
• Sales by Lead Source
• Salesperson's Performance Report
• Campaign Report
• This Year's Sales Report
• Potentials Closing by This Month
Activity Reports
• Today's Calls
• Tasks and Events
Agent Reports
• Agent Activity Reports
Generate Data Tables Automatically
View Real-time Campaign Reports
View Real-time Agent Activity Reports (with Call Center Manager Software)
View Call Drop Rate Reports