You can invoke AgentDialer from a command window as follows:
adialer.exe <call list file>
[-pd
| -dial]
[-phoneno <phone number>]
[-name <name>]
[-statusurl <url>]
[-statusexe <prog>]
[-caller <caller identifier>]
[-startfromrow <row number>]
[-maxlines <use lines>]
[-import <csv file>]
[-export <csv file>]
[-cleanstatus]
[-noexit]
Where:
-pd: run predictive
dialing
-dial : run semi automatic dialing
-statusurl: post to this url after a call is finished. Details see
below
-statusexe: launch a program or script after a call is finished
-caller: caller identifier. Used with statusurl callback
-phoneno: phone number to call
-name: name to call
-startfromrow: broadcast start from row, default is 0, used with -startnow
-maxlines: use maximum number of lines for the broadcast
-import: import a CSV file
-export: export to a CSV file
-cleanstatus: confirmation and status columns are cleans before broadcast
-noexit: keep program up after broadcast
Use statusurl
This option is mostly used for program integration. If statusurl is defined, the program will post to this url whenever a call is finished. The parameters include all the values of the row. Each parameter uses the column header as the parameter name, and the cell value as the parameter value. The following call information are also included as parameters:
index:
row index in the spreadsheet
caller: defined in the command line
calltime: time of the call defined as seconds from Jan 1, 1970
callduration: total seconds of the call
For example, if the following call is finished:
Name | Phone | Age | Notes | Status | |
50 | John Doo | 8001234567 | 30 | confirmed | Call Made |
The following parameters will be posted to the specified URL:
index=50&caller=agent1&calltime=126690280&callduration=120&Name=John+Doo& Phone=8001234567&Age=30&Notes=confirmed&Status=Call+Made
Use statusexe
This option is mostly used for program integration. If statusexe is defined, the program will launch the program whenever a call is finished. The parameters are the same as those used in the option for starturl as defined above.
The program or script will be launched as follows:
<prog> -Dindex=50 -Dcaller=agent1 -Dcalltime=126690280 -Dcallduration=120 -DName="John Doo" -DPhone=8001234567 -DAge=30 -DNotes="confirmed" -DStatus="Call Made"
Example
adialer.exe “C:\mygroup\list.aoc” -pd
-phoneno “800 1234567” -name "John Doo"
Connect phone lines with predictive dialer