Campaign Features

• Automatic Time Zone Adjustment
• Wait for agent wrap up before resume next call
• Auto pause/resume campaigns and dialing
• Dial alternate numbers with dialing rules
• Compliant w/ Federal Do-Not-Call
• Server controlled call list
• Advanced call volume pacing algorithm
• Set up Call Disposition Rules
• Scalable to thousands of calls per minute
• More Campaign Features

Dialing Features

• Predictive dialing
• Progressive dialing
• Preview dialing
• Click-to-Call dialing
• Connects to your business PBX
• Use your SIP, IP PBX, analog phone lines to dial
• Auto screen popup when a call connects
• Agent talks on a computer with a usb headset
• Auto skip answer machines or leave messages
• Agents can play audio files while talking
• Call back scheduling & reminders
• More Dialing Features

Reports & Analytics

• Detailed call reports
• Live Campaign Results
• Historial CRM Reports
• Campaign Summaries
• Export raw data .csv file
• Open API's for integration
• More Reports & Analytics Features

Agent Dashboard™ Features

• Unlimited agents & voip channels
• Agent can access multiple simultaneous campaigns
• Auto retries set by agent
• Agent assigned to role-based campaigns
• Multi agent access from anywhere
• Agent assigned to skill-based call
• Call script auto pop-up
• Call recording and whisper coaching
• Play audio files during calls
• Access anywhere with internet connection
• Call Center Manager Software package
• Call transfer & conference
• Quick Access to Built-in CRM
• More Agent Dashboard™ Features

CRM Features

• Built-in Voicent CRM
• Easy speadsheet interface
• Workflow automation and triggers
• Unlimited data fields and dispositions
• Unlimited phone numbers and contacts
• Unlimited sublists and contact groups
• Easy Importing and Uploading
• Edit, Add, Delete Contacts
• Track contacts and interaction history automatically
• Automatic CRM record popup for live calls
• Zoho CRM integration support
• SugarCRM integration support
• Salesforce integration support
• More CRM Features