Automatically displays your caller's information on your Agent's Dashboard™ when live calls are connected to agents.
Your agents will be able to see the caller's location, buying preferences, sales activity, purchasing history and other customizable info.
An agent can work anywhere from any PC as long as there is internet connection.
You can record calls by agent or have recording by campaign.
On the Agent Dashboard™, calls can be answered, transferred, or put on hold with music. Agents can also have conference calls.
Agents can access your CRM from the Agent Dashboard in an easy to use Voicent interface.
Agents and managers can generate reports with the click of a button in the Agent Dashboard™ Reports tab.
When a live call connects, a popup screen with a dynamic call script can automatically display what to say and how to respond to callers.
Make click-to-call phone calls through the Agent Dashboard™
Incoming calls can be picked up by your company's PBX and forwarded to agents through the Agent Dashboard™
Agents can pick up calls and talk on a computer with a usb headset.
Agents can play audio files during their calls to save energy with repetitive questions and information.
Each agent gets 3 phone lines for outbound predictive dialing and incoming call handling.
Voicent features floating agent licenses, allowing one agent to log out and an entirely different agent to log in with the same license.
