There are two methods of Voicent Agent Dialer integration. First, you can invoke Voicent Agent Dialer program through a command line; second, you can set up callback functions.
If you need more control of the call, Voicent also provides developers with a gateway level interface. Compared with the application level interface, such as the Agent Dialer programming interface, the gateway level interface is a lower level programming interface and offers more options and flexibility.
The following is a simple example of launching Voicent Agent Dialer program and start predictive dialing:
adialer.exe "C:\mygroup\list.aoc" -startnow -pd
For more details, please see Voicent predictive dialer command line interface.
You can specify a callback function or callback URL when launchingpredictive dailer through the command line. These functions are called after each phone call is made by the dialer.
If a callback function/program is specified, the program is lauched after a call is finished. The parameters for the program should contain all information about the call, including the name, phone number, and the call status and confirmation status.
If a callback URL is specified, an HTTP POST is submitted to the URL after a call is finished. The parameters of the HTTP POST include all the name value pairs about the call, including the call status and confirmation status.
For more details, please see Voicent predictive dialer command line interface.
To further customize your call message and integrate it with your web site, CRM, or email server, you need Voicent IVR Studio, which enables you to create multi-level, multi-language interactive application.
For more details, please see Voicent IVR Application Design Tool.
Voicent Gateway is a platform for developing state-of-the-art interactive programs. The gateway supports the W3C VoiceXML standard for interactive voice/phone applications. It is also a 2-way SMS gateway for interactive text messaging application.
Voicent Gateway uses standard HTTP/web interface, which allows you to use almost any programming languge to interact with the gateway. We have sample code in Java, C#, C++, PHP, Perl, Python, VB. For more details, please see Voicent Voice, SMS, Email Developer Resource Center.
Voicent Agent Dialer is integrated with SugarCRM as open source integration. You can launch Voicent Agent Dialer from SugarCRM web pages by click a button. It automatically inserts call result back to SugarCRM database.
For detailed information, please see SugarCRM integration.
