Easy Setup and Access

• Easy point-and-click custom IVR system configuration
• Works on any PC. No special hardware needed.
• Remote Access to IVR application from any computer
• Remote deployment for IVR applications

IVR Design

• Easy to use drag and drop IVR builder tool
• Multiple prompts in IVR menu design
• Multiple paths in IVR system
• Drag and Drop IVR GUI
• Unlimited questions and menu levels

User Interaction

• Supports touch tone/digit response
• Supports speech command response
• Built-in Automated Speech Recognition
• Records user information into CRM automatically
• Answer calls with different IVR application based on recognized caller ID info

Audio and TTS

• Supports Multilingual Text to Speech (Voicent plugin)
• Supports pre-recorded audio files
• Supports combination of TTS and audio files
• Supports audio playback and recording

Inbound IVR

• Call transfer to remote computer that runs Voicent RemoteAgent software
• Create call-in surveys
• Create professional business phone systems
• Music on hold
• ACD Call Routing
• Dial by Extension
• Call Center Software integration

More IVR Features

• Calendar integration
• Easy to modify holidays and hours
• Real-time and historical reports

Web, Email, CRM, Phone Connectivity

• Website: can pull data from external web server
• CRM: can pull data from external CRM and insert data
• CRM: easy integration with CRM systems like SugarCRM, ZohoCRM, SalesforceCRM
• Email: Built-in support for email server integration
• Phone: Works with VOIP, PBX system with SIP extensions, and analog phone lines.
• Allows HTTP requests to trigger application execution
• Built-in support for HTTP protocol for website integration
• Built-in support for Java programs and libraries
• Built-in support for launching any external programs and getting back execution results

Security

• Password protected information
• Connect to local database and web server
• On premise software means your information remains private and local

Scalability

• Receive multiple calls at the same time
• Make multiple calls at the same time
• Scalable up to over 1000 phone lines/channels
• 1 call per phone line/channel

Voice Mail and Call Queues

• Call waiting queues with music on hold
• Supports automatic call forwarding
• Voice Mail to Email

Outbound IVR

• Voicent Auto Dialer software integration
• Voicent Appointment Reminder software integration
• Voicent Bulk SMS/Texting software integration
• Create dial out phone surveys
• Deliver customized notifications and reminders