IVR Studio: Outbound IVR

Auto Reminder has a built-in Message Designer that can handle a lot of simple customization tasks. However, it cannot be used for advanced customizations. This type of customizations are handled by IVR Studio.

To use IVR Studio for Auto Reminder, Start the program, select File > New > For Auto Reminder.

Once the new IVR application is started, IVR Studio automatically creates two top elements, one for live answer and the other for answering machines. You can then add your call flow based on your application.

To access values of Auto Reminder appointment information (such as appointment time), you can use the pre-set fields. The list can be accessed by the root element's properties pages.

These values can then be used in prompts, output logs, etc. For example, in the prompt dialog window, you can select the field for "start date". During the call, the actual prompt will be specific to each call, based on the actual date of that appointment.

Once the design is finished, click the Deploy button to deploy the outbound IVR application to Voicent Gateway. Only deployed applications can be accessed by AutoReminder program.

Open Voicent Auto Reminder application, create a new appointment, select the reminder message to be the one you just designed.

IVR Studio has a lot of built-in facilities for developers. One major part of the program is its "actions", which allows an IVR application to dynamically access databases, CRM systems, SMTP email servers, web sites, Java programs and libraries, etc. For more information, please take a look at IVR Studio's Tutorial.

Next Topic: Outbound IVR: Customize BroadcastBySMS Text Message