Automated appointment reminders are more reliable because there is less chance of human error. Also, automation frees your staff of hours spent tracking appointments, dialing phones, waiting for answers, and leaving messages. Those hours can now be spent doing more important work.
Yes, when a live person answers, they can press a key to automatically confirm their appointment. They can also press another key to cancel or to speak to a receptionist in your office.
Yes, AutoReminder appointment reminder software includes an intuitive calendar for appointment setting and re-scheduling. No extra steps are needed to schedule a reminder call when you schedule an appointment. The software will automatically schedule the reminder call.
Yes, AutoReminder software includes a Message Designer for message personalization. For example, with Text to Speech, the autodialer can play "Hi Bob, ..." for Bob and "Hi Mary, ..." for Mary, making your call more personal and more effective.
The following are frequently used operations:
First, download the software and follow the onscreen instructions of the installer to install the software.
Voicent software can use several phone services: VOIP phone service (such as SkypeConnect, Vonage Softphone, Callcentric, any SIP trunk provider, etc), PBX system with SIP extensions (like Cisco, Avaya, Asterisk, etc), or traditional analog phone service.
For testing purpose, it is easier to configure the software to use a VOIP service or PBX's SIP extension. For more details, please see Quick Start Guide, which also comes with the installation package. If you have enterprise edition, please take a look at Enterprise Edition Setup Guide also.
Double click on the time slot in the calendar window to create a new appointment.
Enter name and phone number, select "Reminder Call" and choose Call time to be "Right Now".
Click the OK button. The system should call you and you can enter 1 to confirm or 4 to record a message.