Agents
87Calls Made
8.9mHours Spent
3Bryant Hodge & Associates LLC are committed to fully explaining why you owe the money and coming up with the best plan for both parties. There are several reasons why consumers fall behind and in some cases throw their hands up and otherwise get into financial hardship. Whether it's the loss of a job, downgrade in income, death of a loved one, sickness, age, accidents, divorce or other hardships. We understand that sometimes things happen that are beyond our control. In these situations we can't always meet the financial demands that we have committed to. We here at BHA LLC know that despite these hardships most people want to pay their bills. It's our job to bridge that gap and come up with a plan that the consumer can stick to and the creditor can accept.
Bryant Hodge & Associates LLC had a cumbersome debt collection recovery process in place that used out-dated telephony equipment. Agents were manually calling people. Knowing there were automated methods for reaching out to people, Bryant Hodge & Associates LLC started looking for a viable solution. Many solutions available online had the bits and pieces of what they were looking for, but they needed an all-in-one solution that had the ability to integrate with their pre-existing debt collection software.
Many solutions available online had the bits and pieces of what they were looking for, but they needed an all-in-one solution that has the ability to integrate with their pre-existing debt collection software.
Did you know? Voicent Predictive Dialer is a one-time purchase. You can use it for as long as you like with no per-text or subscription fees. You can make simultaneous calls, connect live answers to agents, and view real time results. You can also leave voice mails automatically and retry busy lines. Learn More
With Voicent, they found an easy to use solution that didn't have the hassle of integration. It was as easy as importing a simple CSV file with creditors' information into the Voicent system for SMS texting and Predictive Dialing. Once imported, they simply start a broadcast. Live agents would log in to the Voicent Dashboard to handle the Predictive Dialed calls, viewing SMS campaign reports, opt out/opt in information, and sending information via SMS text within seconds if needed. Automation provided by Voicent software allowed telephone numbers to be automatically dialed, and it automatically connected live answers to an agent with a script. Voicent's system automatically recorded and tracked the failed numbers, bad numbers, disconnected numbers, and answering machines.
From using regular telephones to Voicent, we have not only quadrupled our call volume, but our agent efficiency is higher than ever. We plan to integrate Voicent's IVR Studio for even more automation, as well as the workflow system Voicent provides to automate text messages and emails based on the disposition of a call.
Download this case study (PDF)From using regular telephones to Voicent, we have not only quadrupled our call volume, but our agent efficiency is higher than ever.
