The Solution

We came across Voicent’s website which offers several programs that confirm appointments. At first we thought it was too good to be true. We downloaded the free version and tried it out. At this point we were so impressed with the software that we immediately purchased the package that was best accustom to our needs. Nowadays I can’t go a day without using it. Appointment reminders are critical to reduce no-shows and eliminate wasted office hours attending to clients whom forgot about their appointment. Voicent’s Auto Reminder calls our client and delivers a voice recorded reminder of the time and date of the appointment and even collects a touch-tone confirmation to notify us they got the message and are aware of the appointment. This was a great relief for us because we spent a lot more time fixing their cars instead of rescheduling appointment.

According to Nicole, “It takes just a few minutes to set everything up and it frees up the rest of my day. It’s so easy to use and when we had questions, the staff was extremely helpful and knowledgeable.” Voicent cares for its customers and we’re relieved to have found their product was easy to use and surprisingly perfect for every situation I had encountered. All I had to do was input appointment times and dates and the Auto Reminder did the rest. During the reminder call, the system allows the recipient to use their phone keypad to confirm the appointment or even get transferred to an agent to reschedule their appointment. It’s all very interactive and intuitive, and nothing but professional. Using Voicent’s message design tool to construct a customized reminder message for different departments and different appointments was unique and also extremely helpful to what we had in mind for future improvements at Sunrise Toyota!