Touch Tone Key Responses: Programmable touch-tone key responses for user-specified actions
Remote Deployment: Remote deployment for IVR applications
Press Key To Transfer: Recipient can press a key to be transferred to a live agent or to leave a voice message
Easy To Use: Single-click IVR application deployment
Keypad Options: Callers can press a key to choose a specific department, leave a message, and enter an agent's extension.
Integration: Fully Integrated with Voicent IVR Studio to support multi-level questions and answers survey
Remote Access: Remote Access to IVR application from any computer
ACD: Create and manage automatic call distribution (ACD) plans
Transfer Live Calls: Transfers live calls to cell phone, land line phone or SIP soft phone.
Transfer to Remote: Call transfer to remote computer that runs Voicent RemoteAgent software
CTI: Call transfer to any computer with CTI popup screen
Campaign Parameters: Set agent call distribution based on campaign and call parameters
Back and Forth Transfers: Transfers live calls back to the calling computer or to any computer and displays pop-up window with caller's info
CRM Integration: You can integrate the Voicent solution with SugarCRM, ZohoCRM, and more
Email Integration: Built-in support for email server integration
Communication Tools: Fully integrated with Voicent predictive dialer, auto dialer, and IVR applications
Summary and Reports: Automatically display and generate real-time agent summary and reports
Real-Time Call Status: Report real-time call status with time stamp
Phone conversation recording: Have calls recorded for training purposes and quality assurance
Auto Pacing: Auto pacing call volume based on current drop rate, agent availability, and campaign statistics
Performance Monitoring: Real-time call center performance monitoring that shows agent productivity and line use
Phone Call Monitoring: Motivate and imcrease your agents' productivity with phone call monitoring
Separate Lines: You can monitor each calling line separately
Whisper-Coaching: Provides whisper coaching feature allowing live-call coaching that is inaudible to customers.
FTC Compliance and Dropped-Call Rate: Compliance for FTC's limitations and requirements on Dropped-Call rate1
DNC Scrubber: Scrubs against Federal or in-house Do-Not-Call lists
Specific Agents for Specific Calls: Specify particular agents for specific call demographics
Campaign Reports: Analyze and view your contact center with real-time campaign summaries and reports
Any VOIP, Sip, PBX, Analog: Works with any VoIP, SIP, PBX, and/or analog phone line
Built-In Call Schedule: Built-in call scheduler to schedule calls in advance, recurring calls, no-call hours and more
Set Line Usage: Set line usage based on campaign and call parameters
Set Up Dialing Rules: Voicent software allows you to set up flexible dialing rules, set up call intervals, and many other dialing options
Distinguish Between Machine and Human: Plays different messages for answering machine and live human pickup
Efficiency With Lines: Automatically direct line usage for maximum control*)
Smart Detection: Detects human pickup, answering machine, voice mail, no answer, busy, disconnected line
Automatic retry: Automatic retries for busy line or unanswered calls
Easy and Simple: download and setup in 10 minutes.
PC Friendly: Works on any Windows based desktop or laptop computers.
Match For Impact: Match messages, campaigns and agents for maximum impact
Unlimited: Allows unlimited campaigns, call lists, and phone numbers
Scalability: Unlimited channel/line scalability
Developer feature: Command line interface
Build-in Support: Built-in support for Java programs and libraries
Remote Access: Password protected remote internet access
Accounts Rotation: Automatic VOIP accounts rotation
Built-in Support: Built-in support for relational database access and management
Message Customization: Built-in Message Designer for message customization
TTS: Supports multi-lingual Text-to-Speech (TTS Plug-in sold separately)
Web Integration: Built-in support for HTTP protocol for website integration
External Program Launch: Built-in support for launching any external programs and getting back execution results
Cloud: Cloud-based configuration
