Voicent has been in business more than 10 years and has thousands of satisfied customers all over the world. Indeed, most of our new customers come from customer referrals.

Our products are relied upon--often in mission-critical uses--by all kinds of businesses and organizations.

Although we strive for a perfect combination of quality product and affordability, we know we're only human!

What we can make 'perfect,' is our customer service. If you ever have a concern or complaint about a Voicent product or service, please let us know below. We'll address it as soon as humanly possible.

We are always interested in hearing what our customers have to say, but we would like to make a few important points about our software and our company:

Affordability is one of our goals in developing our software. Consequently, we do not build in the cost of offering "free" software upgrades.

While it would be easy for us to build in the costs of upgrades in the initial purchase price of our software, we know that would put the cost of our software out of the reach of many small businesses and nonprofit organizations. Instead, we keep our initial prices as low as possible, but allow larger organizations, which may need increased flexibility and scalability, the option of purchasing maintenance services that include product upgrades.

Our low pricing structure and the vagaries of evolving computer hardware and operating system requirements, precludes us from providing open-ended support of old versions of our software.

This is a common position held by every significant software company in the world. It is simply impossible for us to continue to make innovative products, while trying to keep old versions compliant with the latest hardware, security and operating system requirements.

This means that, should you run into a problem with an out-dated version of our software, we will need for you to purchase an current upgrade in order for us to resume offering you support.

The vast majority of our customers find our products extremely dependable and easy to use. Rarely, modified equipment, security devices or other things out of our control may affect the performance of our product. This is a rare but unavoidable possibility.

That is why Voicent offers easy, fully functional, unlimited trials of our products. Because a license key irretrievably activates the Voicent product, we cannot offer product refunds once a license key is issued. We also put up a warning window before submitting your license key request, and only proceed after you specifically click the "I Agree" button about the return and license policies. We strongly encourage all of our customers to take full advantage of our liberal product trial policy. For a more detailed explanation of our refund policy, please see Return Policy.

There, we have had our say, now we're eager to hear from you and we are confident that we will be able to help you stay in the ranks of Voicent's thousands of satisfied customers.