Support Center
On-Premise Software Help
If you are using our cloud service, please skip this section and go directly to Cloud Help. There is no need to install the server software and configure your own phone service. Everything is already set in the cloud service. All you need to do is login and use it.
How do I set up Voicent software with my phone service?
- Setup Voicent with my VoIP/SIP service
Voicent software works with almost all phone services, including VoIP/SIP, IP PBX, SIP trunks, and even analog phone lines
How do I set up Voicent's text/SMS messaging software?
With the Twilio SMS module, the software can send and receive text messages through Twilio, which is an online SMS service. You need a Twilio account.
The follow articles are related to the legacy hardware-based option. You may still
get these devices on eBay or Amazon, but we no longer provide support for setting up these devices
I've purchased the software. How do I get the license?
- Getting my license on version 10
- Getting my license on version 9
- My software stopped working
- I downloaded a new version and it erased my old license. What do I do?
- What's my software version?
- Note: We do not support or retain obsolete software releases (any version you cannot get from the download page). If you have an obsolete release, you must upgrade your software or have a valid annual support contract.
Why isn't my software working? And what are all these error messages?
- My phone service information is correct, but the software isn't working
- Audio troubleshooting
- Note: The top issues that cause error messages is your phone service configuration/setup, firewall settings, internet connectivity, and limitations from your phone/sms service provider. Our technical support team are highly trained to diagnose and fix these issues, and can set up your software and get it up and running for you. Simply click the Get Tech Support button at the top of this page and choose the service you want.
- Setting up Agent Dashboard for call routing and forwarding
- How to have agents log in
- How to manage contacts and use the CRM
How Do I Use the Software?
Please refer to Cloud Help Center for more info. Once you set up the software, the usage is exactly the same as our cloud platform.
Get Help Whenever You Want, Wherever You Want
Annual Support
- With annual support, you can get all the help you need to get your software up and running. Annual Support includes:
- Phone & Email Support
- Free upgrades
- Free license transfers
- Free license replacements
- Special offers