Predictive Dialer

An automated phone dialer that connects only live answers to agents. The dialer usually makes calls on multiple lines and either skips answering machines or leaves a message. When a live person is detected, the software hands the call to you or an agent, then helpfully pops up an information window with information about the person.

A semi-automatic dialer that you operate by pressing keys, which dial numbers, play pre-recorded messages, transfer calls or record conversations.

In predictive dialing mode, only when a live person answers the call, the call is connected to an agent. On the agent’s computer, a window pops up automatically with the recipient’s CRM information. The system automatically skips busy lines, no answer lines, and disconnected lines. The Agent Dialer system can also record conversations for after-call reviews.

To start predictive dialing:

• Create or import a call list, just as you would create a simple spreadsheet file.
• Have agents login to be ready to answer calls with live answers
• Click the Start Predictive Dialing button. That’s it!

In semi-automatic mode (force dialing, speed dialing), you can dial a phone number, play a pre-recorded audio message, transfer call to another agent, and record phone conversation, all by clicking a button.

To start semi-automatic dialing:

• Create or import a call list, just as you would create a simple spreadsheet file.
• Click the Start Semi-Automatic Dialing button. That’s it!

Predictive dialing saves you incredible amonts of time. All dialing, listening to the phone ring, dealing with answering machines, disconnected lines, no-answers, etc., is done by the software. You or your agents only get involved if a live person answers. By using a predictive dialer, agents can better focus on phone conversations with customers.

Predictive dialing eliminates wasted time in telephone work. If you manually dialed 1,000 phone numbers, fewer than 35 percent would be answered by a live person. Without predictive dialers, agents spend about 80 percent of their time listening to the phone ring, waiting for a live pick up, dealing with invalid numbers or answering machines. Only about 20 percent of their time is spent actually generating sales and revenue.

By using a predictive dialer to filter out unproductive calls, agents can better focus on phone conversations with customers, and leave the rest to the Agent Dialer.

Agent Dialer is as scalable and flexible as it is affordable. It requires no expensive telecom hardware or telephone lines – calls are made through the Internet directly by your computer. The only hardware requirement is your computer, plus a USB headset that allows you or your agent to talk to a live person through a computer.

The Agent Dialer system can even record conversations for quality control or training purposes.

Voicent’s Agent Dialer software helps you increase productivity and improve campaign bottom-line. It can operate in predictive dialing mode and semi-automatic dialing mode.

Because it is software-based, our predictive dialer doesn’t require expensive phone equipment or lines. Voicent’s predictive dialer is easy to setup and use, is easily scalable to the size you need and can easily grow as you grow.

Predictive dialers normally connects the live answer call to an agent. Voicent’s Agent Dialer predictive dialer software connects the call to an agent’s computer. The agent uses a computer headset to talk.
As soon as a call is connected, a popup is displayed on the agent’s screen. The window includes the caller’s name and number and can be used to enter notes about the caller. In subsequent calls, those notes will be available to agents.