Agent Groups
Agent Groups represent departments within an organization. Common examples of this would be: Sales, Support, Billing, etc. Agent Groups are utilized by allowing certain actions to be visible and impacted by any agent within the group. For example: what if … Continue reading
Create An PBX Extension
PBX Extensions are branches of the original phone line meant for more specific usage, like a private office line, or sales team line. Every business has different parts, and our PBX system is designed for you to easily lay out … Continue reading
Creating an Auto Attendant
To create an Auto Attendant for automated handling of inbound calls, go to Setup > PBX > IVR App. Once you’re here, the first thing you’ll notice is the following menu: This menu lets you set up two different Date … Continue reading
PBX Transfers: Blind vs Queue
When using Voicent software you may run into the following options when transferring calls: There are two types of call transfers: (Blind) Transfer Queued Transfer A blind transfer attempts a transfer regardless whether the target is busy or not; while … Continue reading