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Set Up with a PBX System
Voicent software can work with most of the corporate PBX systems, such as those from Cisco, Avaya, Mitel. Normally, the software connects to these systems through their SIP Extensions and acts as an extension phone or a set of extension phones. Please note some old PBX models do not support SIP extensions.
The following shows vendor specific setup instructions. If your model is not on the list, see the generic instruction below.
Create PBX SIP Extensions
The first step is to configure an SIP/IP extension (or extensions for multiple lines) for an IP phone or soft phone on your PBX system. The exact steps depend on your PBX system. Please check your PBX admin manual for further details. The IP extensions, also called SIP extensions, are different from traditional extensions that are used for physical line connections.
The extension should contain connection information, such as extension number, username, and password. Along with the IP address of the PBX system, the information (aka. SIP credentials) allows software's like Voicent to connect to the PBX and use the extension.
Test With a Soft Phone
Once an extension is configured, you can test it with an IP phone or a soft phone like Bria (used to be X Lite). There are many free soft phones online and one of the most popular one is Bria Solo. Many of the PBX user and admin manuals, as well as many online content, contain sections on how to configure Bria/X-Lite properly. All these steps described for setting up Bria/X-Lite should also apply to Voicent's software, since it also acts as a soft phones.
Enter the SIP credentials information to the soft phone's setup page. For X-Lite, it is under the SIP Account Settings. If the SIP information is correct, X-Lite should start and show it is connected. Try to make a few test calls and make sure the audio works both ways.
Please note the above two steps are independent from Voicent's software.
Set Up Voicent to Use the SIP Extension
Once Bria/X Lite is running and working, Voicent software should be working as well. All you need to do is use the same SIP credentials to configure Voicent's software. To enter this information, open Voicent's Software, select Setup > Options > SIP tab, and click the Add button.
If you want to setup multiple lines, you need to repeat the steps to create additional extensions.
Please note that Voicent software does not need extra software (like Bria softphone) to make VoIP calls. Voicent software is configured as a softphone when used with a VoIP service. Normally you should log out from your softpone when using Voicent software.