Setup Voicent Software with Viatalk

To setup Viatalk with Voicent, you need to configure the SIP settings based on Viatalk’s softphone settings.

Step 1: Enable SIP within your Viatalk Account
1. Login to your Viatalk account here.
2. From the main menu, under the Advanced section, choose Softphone Configuration, then select Xten
3. Make sure Enabled is set to Yes.

Step 2: Setup Voicent with Viatalk
Open the Voicent Software > Setup > Options > SIP tab, add the following SIP account based on your account info listed above:

Please replace the SIP ID with your actual SIP ID that Viatalk has given you.

Please note that Viatalk does not support DTMF tones (touch tones), so if your application requires people to press a key to do something, Viatalk is not going to work for you. You need to use a different VoIP service. But if you are using predictive dialing, it should be fine. You can look for alternatives here.