Setup Voicent Software with RingCentral OLD

RingCentral VoIP is SIP based and you can configure Voicent software to use it, however it does not support Dual Tone Multiple Frequencies (DTMF) tones. Without DTMF tones, Voicent software cannot determine whether a key has been pressed or not. In the situation where you use auto dialing and expect recipients to press a key to transfer, then RingCentral is not the service for you.

Step 1: Collect RingCentral SIP Information
To configure Voicent software to use RingCentral, login to your RingCentral account here. If you do not have a RingCentral service you can find their plans here.

Proceed to select My Settings. (If you do not see My Settings, that means your RingCentral line is not setup correctly. You must contact Ringcentral support to change your lines to use your own softphone).

Under RingCentral Digital Lines, you should see all your extensions (lines) listed. Click on Setup Instruction, you should find your SIP setup information for each line. Also, you should see a pop up window containing the following information.

This is your SIP account information
SIP Domain: sip.ringcentral.com:5060
SIP ID: 18320000000
Password: 7000000
Authorization ID: 18320000000

Step 2: Setup Voicent with RingCentral
Use these values for the SIP setup of Voicent’s software. To add a new SIP account, travel to Setup > Options > SIP > Add.

Please note your SIP information may be different then the data found below.

Display Name: The name you want to display in the account
SIP ID/User ID: This is your RingCentral SIP/Authorization ID
Domain: This is your RingCentral SIP Domain
Authorization User: This is your RingCentral SIP/Authorization ID
Password: This is your RingCentral SIP Password (not your account password!)

Stun Server: Use any public stun server like stun.xten.com, use default port 3478

Yes, it looks like RingCentral has a channel limitation of 12. You have to contact RingCentral and tell them you need to use your own softphones and there are 48 of them. Basically they need to set the Digital Lines to “other phones” so it may be configured for your Softphone. (Voicent software acts as a set of softphones) Once RingCentral sets it up for you, login to your RingCentral account, select My Settings. Then under RingCentral Digital Lines, you should see all your extensions (lines) listed. Click on Setup Instruction, you should find SIP setup information for each line (similar to the email you get from RingCentral).

You should see that each line has a different SIP ID, username, and password. You need to add these additional lines to Voicent’s software one-by-one. Open Voicent, select Setup > Options > SIP, click the Add button. Enter the SIP information for that line. Make sure under lines, you set “use this account for 1 line“. It seems these lines have only 1 channel. Click OK when you’re done.

Now go back to your RingCentral Account, find the next line’s SIP information, then repeat the above steps to add another line to Voicent’s software.

If you are not using RingCentral Office, here is another setup article Configure RingCentral VOIP service.