Virtual receptionist is an automated answering system that can be configured with a range of different options for your inbound calls. It can be a personalized greeting particular to a business, with the option of creating extensions specific to employees and departments. A hosted virtual receptionist relies on interactive voice response (IVR) technology to schedule key presses and forward calls to program call forwarding numbers. Virtual Receptionists do not come with a phone number. It allows the user to program forwarding numbers to connect to individual employees. It has become a very powerful tool from small-to-medium sized business that need a phone system to connect remote workers and employees who travel frequently.