Power Dialer

Power dialer also called progressive dialer, are used as an innocent catch-all term to cover all forms of automated dialing. Power dialing places calls only when an agent is available to handle the call. Automated dialers consider the priority and the skills of the agent to automatically place a call to the agent. In power dialing, an agent is always available to talk to the customer. Power dialing is suitable for all campaigns, from customer care follow-up calls to telemarketing. For example, power dialing is useful to call predictive dialing contacts that resulted in nuisance to ensure that an agent is available to talk to the customer.