Sample Package | Outbound Application Tutorial
The surveyHander.jsp is listed here. You can also download the whole sample file here.
<%@ page import="java.io.*" %>
<%@ page import="java.util.*" %>
<%@ page import="java.net.*" %>
<%@ page isThreadSafe="false" %>
<%!
static class CallRecord
{
public CallRecord(String phoneno)
{
m_phoneno = phoneno;
m_name = m_names[m_random.nextInt(3)];
m_carmaker = m_makers[m_random.nextInt(3)];
m_date = m_dates[m_random.nextInt(3)];
m_callId = null;
m_callStatus = null;
}
public String m_phoneno, m_name, m_carmaker, m_date, m_callId, m_callStatus;
// randomly assign the value to a phone number
static Random m_random = new Random(12345);
static String m_names[] = { "John Smith", "Mary Jones", "Lisa Wells" };
static String m_makers[] = { "Honda Accord", "Ford Escort", "BMW 545i" };
static String m_dates[] = { "Monday Jan 20", "Tuesday Feb 12", "Friday June 30" };
}
public static ArrayList m_callRecords = new ArrayList();
%>
<%!
// The routines below are simplifies implementations of the gateway
// client library. Please note the format might change in future releases. It is
// highly recommended to use the Gateway Client Library for commercial applications
// send name value pairs to the gateway for the call
void sendCallRequest(CallRecord rec)
{
// setting the required http post string
String poststr = "info=";
poststr += URLEncoder.encode("Survey Call " + rec.m_phoneno);
poststr += "&phoneno=";
poststr += rec.m_phoneno;
poststr += "&firstocc=120";
// append parameters to starturl string
String starturl = "http://localhost:8155/ocall/myapp/start.jsp";
starturl += "?name=" + rec.m_name;
starturl += "&maker=" + rec.m_carmaker;
starturl += "&date=" + rec.m_date;
poststr += "&starturl=";
poststr += URLEncoder.encode(starturl);
// now the generic parameters for parameterized VXML
// The name must match the one used in the VXML file
poststr += "&customer_name=";
poststr += URLEncoder.encode(rec.m_name);
poststr += "&service_date=";
poststr += URLEncoder.encode(rec.m_date);
poststr += "&car_maker=";
poststr += URLEncoder.encode(rec.m_carmaker);
// Send Call Request
String rcstr = postToGateway("/ocall/callreqHandler.jsp", poststr);
rec.m_callId = getReqId(rcstr);
}
// get the call status based on callId
void getCallStatus(CallRecord rec)
{
// setting the http post string
String poststr = "reqid=";
poststr += URLEncoder.encode(rec.m_callId);
// Send Call Request
String rcstr = postToGateway("/ocall/callstatusHandler.jsp", poststr);
rec.m_callStatus = getCallStatus(rcstr);
// now remove it on the gateway
if (rec.m_callStatus != null)
postToGateway("/ocall/callremoveHandler.jsp", poststr);
}
// send HTTP POST to Voicent Gateway
private String postToGateway(String urlstr, String poststr)
{
try {
URL url = new URL("http", "localhost", 8155, urlstr);
HttpURLConnection conn = (HttpURLConnection) url.openConnection();
conn.setDoInput(true);
conn.setDoOutput(true);
conn.setRequestMethod("POST");
PrintWriter out = new PrintWriter(conn.getOutputStream());
out.print(poststr);
out.close();
InputStream in = conn.getInputStream();
StringBuffer rcstr = new StringBuffer();
byte[] b = new byte[4096];
int len;
while ((len = in.read(b)) != -1)
rcstr.append(new String(b, 0, len));
return rcstr.toString();
}
catch (Exception e) {
e.printStackTrace();
return "";
}
}
// process the call request return.
private String getReqId(String rcstr)
{
int index1 = rcstr.indexOf("[ReqId=");
if (index1 == -1)
return "";
index1 += 7;
int index2 = rcstr.indexOf("]", index1);
if (index2 == -1)
return "";
return rcstr.substring(index1, index2);
}
private String getCallStatus(String rcstr)
{
if (rcstr.indexOf("^made^") != -1)
return "Call Made";
if (rcstr.indexOf("^failed^") != -1)
return "Call Failed";
if (rcstr.indexOf("^retry^") != -1)
return "Call Will Retry";
return null;
}
private int getRateTotal(ServletContext app, String key)
{
Integer ii = (Integer) app.getAttribute(key);
if (ii == null)
return 0;
return ii.intValue();
}
%>
<%
String act = request.getParameter("action");
if (! "report".equals(act)) { // call start
String phonelist = request.getParameter("phonelist");
StringTokenizer tkz = new StringTokenizer(phonelist, ",");
String phoneno;
while (tkz.hasMoreTokens()) {
phoneno = tkz.nextToken();
CallRecord rec = new CallRecord(phoneno);
sendCallRequest(rec);
m_callRecords.add(rec);
}
}
%>
<html>
<head>
<meta http-equiv="Content-Language" content="en-us">
<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
<title>Customer Satisfactory Survey: Report</title>
</head>
<body>
<font face="Lucida Console">Customer Satisfactory Survey</b></font>
<p>
<form method="POST" action="surveyHandler.jsp">
<input type="hidden" name="action" value="report"><<p><input type="submit" value="Show the current survey report" name="B1"></p>
</form>
<%
// check call status from the list
int callsToBeMade = 0;
int callsFailed = 0;
for (int i = 0; i < m_callRecords.size(); i++) {
CallRecord rec = (CallRecord) m_callRecords.get(i);
if (rec.m_callStatus == null) {
getCallStatus(rec);
if (rec.m_callStatus == null) {
callsToBeMade++;
continue;
}
}
if (rec.m_callStatus.equals("Call Failed"))
callsFailed++;
}
// get the rest from application vars
int answeringTotal = getRateTotal(application, "anstotal");
int rate1 = getRateTotal(application, "rate1");
int rate2 = getRateTotal(application, "rate2");
int rate3 = getRateTotal(application, "rate3");
int rate4 = getRateTotal(application, "rate4");
int rate5 = getRateTotal(application, "rate5");
int norate = m_callRecords.size()
- (callsToBeMade + callsFailed + answeringTotal)
- (rate1 + rate2 + rate3 + rate4 + rate5);
%>
<hr>
<table border="0" cellpadding="10" cellspacing="10" style="border-collapse: collapse" bordercolor="#111111" width="100%" id="AutoNumber1">
<tr>
<td width="27%" align="right"><b>
<font color="#000080" face="Lucida Console" size="2">Total calls:</font></b></td>
<td width="73%"><font face="Bookman Old Style" color="#800000"><%=m_callRecords.size()%></font></td>
</tr>
<tr>
<td width="27%" align="right"><b>
<font color="#000080" face="Lucida Console" size="2">Calls to be made:</font></b></td>
<td width="73%"><font face="Bookman Old Style" color="#800000"><%=callsToBeMade%></font></td>
</tr>
<tr>
<td width="27%" align="right"><b>
<font color="#000080" face="Lucida Console" size="2">Calls reached
answering machine:</font></b></td>
<td width="73%"><font face="Bookman Old Style" color="#800000"><%=answeringTotal%></font></td>
</tr>
<tr>
<td width="27%" align="right"><b>
<font color="#000080" face="Lucida Console" size="2">Calls failed:</font></b></td>
<td width="73%"><font face="Bookman Old Style" color="#800000"><%=callsFailed%></font></td>
</tr>
<tr>
<td width="27%" align="right"><b>
<font color="#000080" face="Lucida Console" size="2">Customers rated us 1:</font></b></td>
<td width="73%"><font face="Bookman Old Style" color="#800000"><%=rate1%></font></td>
</tr>
<tr>
<td width="27%" align="right"><b>
<font color="#000080" face="Lucida Console" size="2">Customers rated us 2:</font></b></td>
<td width="73%"><font face="Bookman Old Style" color="#800000"><%=rate2%></font></td>
</tr>
<tr>
<td width="27%" align="right"><b>
<font color="#000080" face="Lucida Console" size="2">Customers rated us 3:</font></b></td>
<td width="73%"><font face="Bookman Old Style" color="#800000"><%=rate3%></font></td>
</tr>
<tr>
<td width="27%" align="right"><b>
<font color="#000080" face="Lucida Console" size="2">Customers rated us 4:</font></b></td>
<td width="73%"><font face="Bookman Old Style" color="#800000"><%=rate4%></font></td>
</tr>
<tr>
<td width="27%" align="right"><b>
<font color="#000080" face="Lucida Console" size="2">Customers rated us 5:</font></b></td>
<td width="73%"><font face="Bookman Old Style" color="#800000"><%=rate5%></font></td>
</tr>
<tr>
<td width="27%" align="right"><b>
<font color="#000080" face="Lucida Console" size="2">Customers did not rate
us:</font></b></td>
<td width="73%"><font face="Bookman Old Style" color="#800000"><%=norate%></font></td>
</tr>
</table>
</body>
</html>