Overview
To complement our rapid growth, we are actively looking for a talented and experienced Sales Account Manager to join our SMB Account Management team. Voicent is a high energy environment with lots of room for personal and professional growth.

The successful candidate is:

• Professional, highly motivated with the ability to function well in a fast paced, ever changing inside sales environment.
• Energetic, enthusiastic with a strong desire to succeed

Key Responsibilities

• Manage existing customer base (Approximately 180 customers) via building and maintaining trusted relationships
• Accurately forecast sales opportunities with existing customer base
• Continually seek/uncover opportunities to up sell Voicent products and services
• Build and manage a strong sales pipeline; Meet and exceed monthly KPI’s (key performance indicators) as well as monthly quota
• Manage sales opportunities through all stages of the sales cycle
• Develop an in-depth understanding of all assigned Voicent service offerings and system features; Stay on top of any changes in Voicent services and systems
• Track and manage opportunities in Salesforce.com CRM following Voicent’s internal sales guidelines
• Ability to articulate complex technology concepts to both technical and non-technical audience
• Ability to remain calm and communicate effectively during difficult and/or high-charged situations
• Regularly articulate Voicent’s value proposition; Represent a professional and positive image in all communications (e-mails, verbal, letters etc.)
• Ability to multi-task, prioritize, and manage time in a fast-paced, ever-changing environment

Required Skills and Experience

• Minimum of 3 years of sales development experience in a high tech environment
• Excellent presentation skills via phone, e-mail and web conference
• Excellent verbal and written skills
• Demonstrated success in closing business via phone
• Experience with CRM’s, preferably Salesforce.com
• Ability to solve simple and complex problems in creative ways; Ability to make sound business decisions independently
• Exceptional customer service/client retention skills
• Must be a team player with a strong work ethic and able to bring your ‘A-Game’ daily
• BA/BS degree or equivalent experience

Desired Skills

• Knowledge of Contact Center technology and terminology, Cloud-based offerings and VoIP
• Previous experience working with Salesforce.com CRM
• Experience and understanding of SaaS (Software-as-a-Service) applications