Overview

Voicent partners with a variety of vendors worldwide to offer a full range of innovative and cost effective solutions customized to meet and exceed client expectations. To accommodate our rapid growth, Voicent is seeking an experienced and motivated Director of Business Development to join our talented team. The ideal individual will demonstrate the ability to function as a strategic thinker, have the capacity to operate within the highest levels of an organization while building and maintaining business relationships that will ultimately drive sales leads and revenue.

Key Responsibilities

• Manage all day-to-day operational and tactical aspects of multiple Implementation projects
• Effectively communicate plans, progress and status/updates to both internal staff and customer stakeholders.
• Articulate the value of Voicent’s Professional Services through presentations, demonstrations and open discussion with customers and prospects.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
• Develop materials in-line with the specific Sales and/or Services opportunity requirements.

Required Skills and Experience

• Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.
• Minimum of 3-5 years in an Implementation (Professional Services), Technical Account Manager or Sales Engineering position - contact center industry experience is highly desired.
• Experience managing implementations of Voicent, TDM and/or VoIP contact center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom) is highly desired.
• Strong knowledge of CRM and Lead Management solutions (Salesforce, Siebel, NetSuite, RightNow, Leads360 and/or LeadMailbox) is desired.
• There will be some national and international travel
• BA/BS or equivalent experience is required.

Desired Skills

• Must possess a strong combination of project management skills, technical contact center expertise, and client development.
• Must be an expert at developing and maintaining positive and productive relationships with clients; Impeccable communication skills and ability to understand clients’ needs is imperative.
• Must be a natural leader: Able to build collaborative relationships with supervisors and peers; Able to delegate responsibilities with ease; Able to provide constructive feedback and praise; Able to understand and educate others.
• Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and contact center practices – Experience with NICE Monitoring and IEX WFM are a plus.
• Must be strategic thinker; Able to understand the ‘Big-Picture”; Able to think quickly and adeptly when solving complex problems; Exceptional with time management and organization.