Overview
Interactive Voice Response (IVR) applications enable callers to
interact with any software, such as query and modify database
information, over their telephone. Callers can use their
touch-tone pad to input requests or just say what they want to do,
such as requesting account balance information. IVR systems
usually employ text-to-speech software to read information back.
Voicent IVR Studio is a complete IVR
system, completed with an easy-to-use graphical user interface for
application development. Voicent IVR Studio also supports outbound
IVR applications through Voicent BroadcastByPhone Autodialer.
Part I & Part II
This tutorial contains two parts: Part I Basic Usage and and Part
II advanced usage. Programming knowledge is required for Part II.
The Basic Sample
for Part I
This tutorial provides step-by-step procedures to create an IVR
application, which enables callers to call in to record a voice
message and broadcast the message to a selected call list. The
sample for Part I is a complete but simplified version. It is described below:
- The sample IVR application answers a
call
- Plays a welcome message, asking the
caller to enter password
- If the password is incorrect, go back
to step 2. If the caller has tried more than 3 times, log the
caller ID and hang up the call
- Asks the caller to record a voice
message
- Asks the caller to listen to the
recorded voice message, press 1 to continue and press 2 to
record again
- Start Voicent BroadcastByPhone with the
recorded message and a fixed call list file
- Hang up the phone
The Advanced Sample
for Part II
The complete sample is listed below. The difference is in step 6
and 7 where the caller is asked to select from a list of call list
files. A Java program is used to obtain a list of available call
list files.
- The sample IVR application answers a
call
- Plays a welcome message, asking the
caller to enter password
- If the password is incorrect, go back
to step 2. If the caller has tried more than 3 times, log the
caller ID and hang up the call
- Asks the caller to record a voice
message
- Asks the caller to listen to the
recorded voice message, press 1 to continue and press 2 to
record again
- Asks the caller to select a call list
for the broadcast
- Start Voicent BroadcastByPhone with the
recorded message and call list
- Hang up the phone
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