IVR Studio Components

IVR Studio consists of two components: IVR Studio GUI (graphical user interface) and Voicent Gateway. The GUI component is used to design IVR applications. Voicent Gateway is the component that actually handles telephone interactions.

IVR Studio GUI

IVR Studio can be invoked from Windows Desktop or from Windows Start menu. Simply click the following IVR Studio icon to invoke the GUI component.

Voicent Gateway

Voicent Gateway is the component that actually handles phone interactions based on IVR applications. You can find the gateway icon in the Windows toolbar notification area.

Except for a few option settings, most of the time the gateway operates in the background. It runs as a Windows service, which automatically starts with Windows starts.

Voicent Gateway can be used for both incoming and outgoing calls. The none-shareware edition of IVR Studio includes an inbound gateway license.

If you are a developer and would like to develop your own interactive voice applications using Voicent Gateway, please take a look at Voicent Developer Network.