2.5 Test Lesson 2

The finished call flow diagram is shown below.

Validate and Deployment

Validate the application and submit it to Voicent Gateway as show in Lesson 1. Use the same application deployment name. When prompted, choose to overwrite the previous deployed application.

Test Lesson 2

Once deployed, you can call in to test the application. The following is a typical session:

• Caller: call in
• IVR: answer the call
• IVR: "Welcome to my broadcast service. Please enter your password followed by the pound key"
• Caller: 1111#
• IVR: "Your password is incorrect"
• IVR: "Welcome to my broadcast service. Please enter your password followed by the pound key"
• Caller: 2222#
• IVR: "Your password is incorrect"
• IVR: "Welcome to my broadcast service. Please enter your password followed by the pound key"
• Caller: 3333#
• IVR: disconnect call

What's behind the scene

The following explains how the IVR application controls the interactions.

• Caller: call in
• IVR: answer the call
  
  Incoming Call element is active. Variable password_count is created and value is set to 0. No action to take, transition to Get Password element.
   
• IVR: Welcome to my broadcast service. Please enter your password followed by the pound key
  
  Get Password element is active. First, all defined actions are executed. Here the set variable value action is executed. The value of password_count is incremented and becomes 1.
  
  The system then plays all defined prompt items; since it is a digits element, it waits for caller input.
   
• Caller: 1111#
   
• IVR: Your password is incorrect
  
  Since the condition of the first transition (equals 123) is not satisfied, the second transition is used. The condition of the second transition is password_count < 3, which is true when password_count is 1.
  
  The second transition changes the active element to Incorrect Password. The prompt of that element is played. Since it is a jump element, the system changes the active element to the target element (Get Password).
   
• IVR: Welcome to my broadcast service. Please enter your password followed by the pound key
  
  Get Password element is active. First, all defined actions are executed. Here the set variable value action is executed. The value of password_count is incremented and becomes 2.
  
  The system then plays all defined prompt items; since it is a digits element, it waits for caller input.
   
• Caller: 2222#
   
• IVR: Your password is incorrect
  
  The condition of the first transition is not satisfied, the second transition is used. The condition of the second transition is password_count < 3, which is true when password_count is 2.
  
  The second transition changes the active element to Incorrect Password. The prompt of that element is played. Since it is a jump element, the system changes the active element to the target element (Get Password).
   
• IVR: Welcome to my broadcast service. Please enter your password followed by the pound key
  
  Get Password element is active. First, all defined actions are executed. Here the set variable value action is executed. The value of password_count is incremented and becomes 3.
  
  The system then plays all defined prompt items; since it is a digits element, it waits for caller input.
   
• Caller: 3333#
   
• IVR: disconnect call
  
  The condition of the first 2 transitions are not satisfied, the third transition is used. The condition of the second transition is password_count < 3, which is false when password_count is 3.
  
  The third transition changes the active element to Log ID. The log message action is executed and prints out the caller ID information in the log file. The IVR log file is usually under C:\Program Files\Voicent\Gateway\apps\my_broadcast\logs.
  
  No more transition is defined. Disconnect the call.

The application

The application: Lesson_2_Variables.zip

Video: Use Variables